Villa Palm Kalkan ("Villa Palm", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights regarding your personal data.
1. Who We Are
Villa Palm Kalkan is a holiday rental property located in Kalkan, Turkey.
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Email: hello@villapalmkalkan.com
Website: www.villapalmkalkan.com
2. Information We Collect
When you submit an enquiry, make a booking or communicate with us, we may collect:
- Name
- Email address
- Telephone number
- Country of residence
- Booking dates
- Number of guests
- Guest names
- Correspondence relating to your enquiry or booking
To comply with local legal requirements in Turkey, we may also request:
- Passport details
- Nationality
- Date of birth
- Other information required by local authorities
We only collect information that is necessary to manage enquiries, bookings and guest stays.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Manage bookings
- Process payments
- Communicate with you regarding your stay
- Provide guest services and arrival information
- Comply with legal and regulatory requirements
- Improve our website and services
- Send follow-up communications relating to your stay
- Respond to customer support requests
Where required by law, we will obtain your consent before sending marketing communications.
4. Legal Basis for Processing
We process personal information on one or more of the following legal bases:
- To take steps at your request before entering into a booking contract.
- To perform our contractual obligations once a booking is made.
- To comply with legal obligations, including local guest registration requirements.
- For our legitimate interests in operating, securing and improving our business and services.
- With your consent, where required for marketing communications.
5. Guest Registration Requirements
Turkish law may require accommodation providers to register guest details with local authorities.
Where required, we will collect and process information necessary to comply with these obligations, including passport and identification information.
6. Payment Information
Payments are processed through trusted third-party payment providers.
Villa Palm does not store or have access to your full debit or credit card details.
Payment providers process payment information in accordance with their own privacy policies and security standards.
7. How We Share Information
We do not sell, rent or trade your personal information.
We may share your information where necessary with:
- Property management and maintenance providers
- Cleaning and guest support teams
- Payment providers
- Technology providers supporting our website, communications and booking processes
- Government authorities where required by law
We only share information that is necessary for the relevant purpose.
8. HubSpot CRM
Information submitted through enquiry forms on our website is securely stored and managed using HubSpot CRM.
We use HubSpot to:
- Respond to enquiries
- Manage bookings
- Communicate with guests
- Maintain booking records
- Send service-related communications
HubSpot processes data on our behalf in accordance with its own privacy and security obligations.
9. International Data Transfers
As Villa Palm is located in Turkey, certain guest information may be processed or shared in Turkey where necessary to provide accommodation services, support guest stays or comply with local legal requirements.
Some of our technology providers may also process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect that information.
10. Website Analytics & Tracking
Our website uses third-party analytics and tracking technologies to help us understand how visitors use our website and improve the user experience.
These services may include:
- HubSpot Analytics
- Google Analytics
- Meta (Facebook) Pixel
These services may collect information such as:
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on the website
- Referring website information
This information is generally collected in an aggregated or pseudonymised form.
11. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
- Understand website usage
- Improve website performance
- Remember visitor preferences
- Measure marketing effectiveness
- Improve user experience
You can manage or disable cookies through your browser settings.
Some website features may not function correctly if cookies are disabled.
For more information, please refer to our Cookie Policy.
12. Marketing Communications
We will not send marketing communications unless:
- You have requested information from us;
- You have previously stayed with us and applicable law permits us to contact you regarding similar services; or
- You have expressly consented to receive marketing communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Service-related communications relating to enquiries, bookings and guest stays are not considered marketing communications.
13. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected.
Typically:
- Enquiry information is retained for up to 24 months.
- Booking records may be retained for up to 7 years to comply with tax, accounting, insurance and legal obligations.
- Marketing information is retained until consent is withdrawn or the information is no longer required.
When information is no longer required, it will be securely deleted or anonymised.
14. Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
15. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request transfer of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at hello@villapalmkalkan.com.
We will respond within the timeframes required by applicable law.
16. Complaints
If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
www.ico.org.uk
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of external websites and encourage you to review their privacy policies separately.
18. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
19. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: hello@villapalmkalkan.com
Website: www.villapalmkalkan.com
Last Updated: June 2026.
Questions about your data? Please contact Villa Palm Kalkan if anything in this Privacy Policy is unclear.